Filter
Top Products
76
Printing problems
Solutions to printing problems you may encounter are listed below.
Cause Solution
Your job prints, but the
margins are incorrect.
Check the Paper Size setting in your printer driver and your software application.
Your job prints from the wrong
tray or on the wrong media.
Check the Paper Type and Paper Source settings in your printer driver.
You printed an envelope but
the words run off the side.
Be sure to change orientation to landscape in your printer driver before printing
an envelope.
Menu settings changed from
the operator panel have no
effect.
Your printer driver overrides all but the Paper Size and Paper Type settings set
from the operator panel.
Your job did not print. Your printer is not ready to receive data. Make sure Ready appears on the
operator panel before you send a job. Press Go to return to Ready.
Make sure paper is loaded in the trays.
Make sure you are using a recommended printer cable.
Make sure the printer cable is securely connected.
Your print server is not connected properly. Verify that you set up the correct
network address.
You installed the 250-sheet
drawer (or the multipurpose
feeder) but the printer driver
does not recognize it.
Make sure the printer is on the drawer correctly and that both sides of the printer
are lined up with the drawer.
Make sure the multipurpose feeder is installed correctly.
If you are using Windows, make sure you added the option in Printer
Configuration.
You get a
93x Service
Error
.
1 Turn the printer off and back on from the on/off switch — never from a power
strip.
2 Open the printer cover.
3 Raise the carrier handle up and back down to reposition the printheads.
4 Close the cover.
5 Turn the printer off and back on.
6 If this does not clear the message, try cleaning the copper contact area on
the printheads.
7 If the 93x service errror remains, call for service.
You get a
PerfectFinish Empty
message, even though you
just installed a new cartridge.
The cartridge is not installed correctly. Remove it and re-install it, making sure it
is under the latches. Press
Go to clear the message.
The printer is making clicking
sounds and a
Printer
Calibrating
message
appears on the display.
The PerfectFinish cartridge applicator is refilling the cartridge.
You want to print your jobs
even though the PerfectFinish
cartridge is empty.
Press
Go each time you print a job, although you risk degraded print quality until
you replace the PerfectFinish cartridge.