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Poor print quality
Some print quality problems are solved simply by replacing an ink cartridge, printhead, or a
PerfectFinish cartridge. Solutions to other problems are listed below.
Cause Solution
Colors are streaked or
uneven.
1 Check that the printheads are positioned correctly in the carrier.
2 Do a Short Clean to remove any ink plugs or clogs in the printheads.
3 If this does not solve the problem, do a Long Clean.
You cannot tell from the test
page that printed when you
did a Short Clean which
printhead is unsatisfactory.
Do a Long Clean on all four color bars to clean both printheads.
Your print job has misaligned
lines.
1 Check that the printheads are positioned correctly in the carrier.
2 If this does not solve the problem, align the printhead. Print an alignment test
page and select the alignment value that comes closest to forming a straight
line.
Transparencies printed from
tray 1 or tray 2 are smeared.
Remove each transparency as it exits the printer.
Increase the dry time setting from your printer driver:
• From the Windows driver, go to the Setup tab.
• From the Macintosh driver, go to Paper Handling.
The entire page is white. Be sure you removed all tape from the printheads.
You installed a new ink
cartridge, but the print quality
is not improved.
• While installing the ink cartridge, you may have dislodged the printhead from
the carrier. Reseat the printheads to ensure they are positioned correctly in
the carrier.
• There may be a poor electrical connection. Reseat the printheads.
• Clean the tab circuit
on the printhead.
You installed an unused ink
cartridge that had been
opened, but not used, for a
year. The operator panel
displays a
Cartridge
Life Expired
message.
The life expectancy for an opened ink cartridge is a year. Install a new ink
cartridge.
You want to print your job at a
resolution higher than 600
dpi.
The 2400 x 1200 dpi setting is effective for some print jobs, although it uses
large amounts of computer disk space and takes a longer time to print. From
the Windows printer driver, select 2400 x 1200 dpi from the Setup tab; from the
Macintosh printer driver, select it from the Paper Type/Quality tab in the Print
Menu.