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Paper feeding
To reduce paper jams, see CHOOSING THE RIGHT MEDIA. To solve paper jams, see CLEARING PAPER
JAMS. Solutions to other paper feeding problems are listed below.
Cause Solution
You cannot see or reach the
paper jam.
Press
Menu> continuously to advance the paper incrementally until you can
reach the paper and pull it out.
You get a jam when you
remove a tray to add paper
while the printer is printing.
Refill the tray, reinsert it and press Go.
The paper jams in tray 1 or
tray 2.
The paper length guide is pushed too tightly against the paper, causing it to
bend against the paper supports. Make sure the paper is lying flat in the tray.
The paper exceeds the stack height level on the right side of the tray.
You cleared a paper jam and
pressed
Go, but the jam
message remains.
Check for any other paper in the path, remove it and press
Go.
Your job is skewed. Make sure the paper guides are set correctly.
Make sure the paper tray is completely inserted in the printer.