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Troubleshooting
Forms are not available or are not working
Try one or more of the following:
MAKE SURE THE BOOKMARK IS CONFIGURED PROPERLY
For information on configuring bookmarks, see “Configuring Forms and Favorites” on page 4.
MAKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION
Verify that the form resides in the correct network location. The scanner will not validate the location that the
bookmark points to. As a result, if the URL or network location that was specified when the bookmark was created
is incorrect, the scanner will not be able to access the document.
Some bookmarks do not appear in an exported configuration
file
MORE THAN 60 BOOKMARKS CANNOT BE EXPORTED IN A .UCF FILE
Only up to 60 bookmarks can be exported in a single .ucf file. Any bookmarks that are not included in the file must
be added to the scanner manually.
Troubleshooting 8