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1 Push down the duplex latch, and then remove the duplex unit.
1
2
2 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3 Reinsert the duplex unit until it clicks into place to clear the message.
4 If necessary, touch OK or press
OK
, depending on your printer model.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
• Load a smaller amount of paper into the printer.
• Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
Troubleshooting 111