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Solving option problems
Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
• Make sure the print media handling option is marked with a colored triangle, indicating it is
compatible with your printer.
• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the
problem, unplug the printer, and check the connection between the option and printer.
• Print the menu settings page and check to see if the option is listed in the Installed Options
list. If the option is not listed, reinstall it. See Printing the menu settings page for more
information.
• Make sure the option is selected in the software application you are using.
For Macintosh computer users: Make sure the printer is set up in Chooser.
Part or all of the page is
printed in black.
• Check the print cartridge to see if it is installed correctly.
• If the charge roll has been replaced, verify that it is installed correctly.
The job prints, but the top
and side margins are
incorrect.
• Make sure the Paper Size setting in the Paper Menu is correct.
• Make sure the margins are set correctly in your software application.
Problem Action
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