Filter
Top Products
= Supported
X = Not supported
Printer model
Message Status code Return string
X264dn, X363dn,
X364dn, X364dw
X463de, X464de,
X466de,
X466dte,
X466dwe
Intervention Required -
Defective Print Cartridge
40021
31 Replace
defective
cartridge
X X
Intervention Required -
Invalid Refill
40021
31.yy Invalid
refill, change
cartridge
X X
Intervention Required -
Defective Print Cartridge
40021
31.yy Replace
defective
cartridge
X X
Intervention Required -
Defective Print Cartridge
40021
31.yy Replace
defective print
cartridge
X X
Intervention Required -
Unsupported Cartridge
40021
32 Unsupported
Cartridge
X X
Intervention Required -
Unsupported CMYK*
Cartridge
40021
32 Unsupported
CMYK* Cartridge
X X
Intervention Required -
Unsupported Print
Cartridge
40021
32 Unsupported
Print Cartridge
X X
Intervention Required -
Unsupported Printhead
40021
32 Unsupported
Printhead
X X
Intervention Required -
Unsupported Cartridge
40021
32.yy Cartridge
part number
unsupported by
device
X X
Intervention Required -
Tray Size Sense Error
40021
40 Tray <x> Size
Sense Error
X X
Intervention Required -
Open Bin Exit Tray
40021
41 Open Bin 1 Exit
Tray
X X
Intervention Required -
Cartridge Region
Mismatch
40021
42.xy Cartridge
region mismatch
X X
Intervention Required -
Paper Jam
40022
2xx Paper Jam
* This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges,
respectively.
Appendix B: PJL support
55