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Understanding jam numbers
102
Clearing jams
Understanding jam numbers
The following table lists the jams that can occur and the action necessary to clear the message. The jam number indicates
the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible
jams.
Clearing jams
Although there are several places a jam can occur, clearing the paper path is straightforward. The jam number shown in the
message indicates the jam location.
Note: The following clearing jam instructions may seem out of sequence. However, they have been grouped
to help you quickly clear the print path.
250 Jam
1 Remove the paper from the multipurpose feeder.
2 Flex, fan, and restack the media, and place it into the multipurpose feeder.
3 Load the print media.
4 Slide the side guide toward the inside of the tray until it lightly rests against the edge of the media.
Jam What to do
200–202 Jams Open Door A, and remove the jam.
203 Jam Open the Door A and Door E, and remove the jam.
230 Jam Open Door D, and remove the jam. Open the Door A and Door E, and
remove the jam.
231 Jam Open Door D, and remove the jam. Open the Door A and Door E, and
remove the jam.
24x Jams Open each tray, and remove any jammed media.
250 Jam Remove all media from the multipurpose feeder, flex and stack the
media, reload the multipurpose feeder, and adjust the guide.
280-288 Jams As directed by the message, check area F, G, or H, then remove the
jam.
289 Jam Remove the staple cartridge, then remove any jammed staples.
290, 291, 292, and 294 Jams Open the ADF cover and the scanner cover, and remove any jammed
media.
293 Jam Select the location of your original document, finish your job without
further scanning, restart scanning, or cancel the job and clear the
message.