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Troubleshooting
Many problems can be corrected with a simple reset of the Cable TV STB and/or the HCS6600.
Running the system test on the Cable TV STB receiver can also help you diagnose and solve many
common problems.
If you experience image freezes, audio freezes, or a blank screen, or the system won’t respond to a
front panel button or remote control key presses, try one of these:
• Remove and reinsert the cable access card in the Cable TV STB.
• If your STB has a RESET button, press it, and then wait for program guide information to be
acquired.
• Unplug the power cord of the STB for 15 seconds; then plug it in again.
• Press the RESET button on the HCS6600 card to reboot it.
• Unplug the power cord of the CodePlus card frame for 15 seconds; then plug it in again.
Equipment Setup Review
• Make sure all connectors and connections are tight and secure on all entertainment system
components.
• Check the IEEE-1394 connection.
• Ensure that the access card is installed, is up-to-date, and has been authorized by the Cable
Service provider.
• Check that the batteries in the remote control are fresh and that the remote mode selector switch
is set on "CATV." Note that only one Cable TV STB should be ON at a time.
Status LED
The green Status LED on the HCS6600 front panel provides general information about the operating
condition of the transcoder. Observe the Status LED, and refer to the following table:
Status LED Behavior Operating Status
Slow Blinking System Booting
Rapid Blinking Ready for Input
Continuously On Normal Operation
Continuously Off Fault Condition, No Output