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Troubleshooting / FAQs
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7.0 TROUBLESHOOTING / FAQS
1. How do I obtain the software necessary to monitor and configure the Liebert LDM?
• The software package is available from Liebert’s Web site:
http://www.liebert.com/product_pages/ProductDocumentation.aspx?id=72
2. What is contained in the downloaded software package?
• The downloaded file from Liebert’s Web site is a zip file that contains:
• the flash program with a walk-through instruction
• the configuration program
• the monitor program
• the latest firmware file (to update the Liebert LDM firmware using the flash program)
3. What should I do if the BMS is reporting an overcurrent alarm?
• Verify the circuit is not actually overloaded.
• Using the Configuration program, verify alarm setpoints and CT ratio is correct.
• If settings are correct, verify that the BMS is operating correctly.
• If the issue still exists, contact Liebert Services at 1-800-LIEBERT (1-800-543-2378) for assis-
tance.
4. I get an error message “Incorrect Schema Version” when I try to run the Monitor tool or
Configuration tool. What should I do?
• Ensure that only one program—either Monitor or Configuration—is running at a time. You
can’t run both programs at the same time.
• Ensure the latest firmware is loaded into the BCB. Please visit Liebert’s Web site for firm-
ware updates. If a firmware upgrade is necessary, refer to 5.6 - Upgrading the Firmware.
• Verify the PC is connected to the LDM Setup port and the cable is fully seated (see 5.2.1 -
LDM Setup Port Connection).
• Verify the Liebert LDM unit has power (green LEDs on the BCB will be flashing).
5. How can I make a backup copy of the configuration file?
• Connect to the external LDM Setup port (see 5.2.1 - LDM Setup Port Connection).
• Run the configuration program (see 5.5.1 - Starting the Configuration Program).
• At the bottom of the Configuration window, select Save to File. Navigate to a location on
your PC to store the file (see 5.5.5 - Save the Configuration File to Disk).