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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Broadband Router
Frequently Asked Questions
After using SecureEasySetup, my existing wireless devices can no longer connect to the Router.
SecureEasySetup uses WPA-Personal encryption. If your current wireless devices do not support WPA-Personal
security, then you cannot use SecureEasySetup on your network. You will need to manually configure your
network security using the encryption supported by your existing devices. Re-run the Setup Wizard. On the
Welcome screen for the Setup Wizard, click Click Here to Start and follow the on-screen instructions. On the
Configure Wireless Settings screen, click Enter Wireless Settings Manually and continue to follow the on-
screen instructions. For more information, refer to “Chapter 5: Setting up the Wireless-G Broadband Router.”
How do I set up additional devices using SecureEasySetup?
Repeat the SecureEasySetup process for each device until all of your devices have been configured.
Where is my SecureEasySetup button?
On the Router, the SecureEasySetup button is located on the front panel. The button should be lighted either
orange or white. For other SecureEasySetup devices, refer to each wireless device's documentation to locate the
button on that device.
I have devices that support WPA-Personal security, but do not have SecureEasySetup. Can I still use
SecureEasySetup?
Yes. Print out the wireless security settings at the end of the SecureEasySetup process, and then manually
configure the settings for your non-SecureEasySetup devices. Refer to each wireless device’s documentation for
instructions on how to enter these settings.
What is the maximum number of IP addresses that the Router will support?
The Router will support up to 253 IP addresses.
Is IPSec Pass-Through supported by the Router?
Yes, it is a built-in feature that the Router automatically enables.
Where is the Router installed on the network?
In a typical environment, the Router is installed between the cable/DSL modem and the LAN. Plug the Router into
the cable/DSL modem’s Ethernet port.
Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications.
IPX, a NetWare communications protocol used only to route messages from one node to another, and AppleTalk,
a communications protocol used on Apple and Macintosh networks, can be used for LAN to LAN connections, but
those protocols cannot connect from the Internet to a LAN.