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Logitech Webcam C930e
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Troubleshooting
How do I know if my camera is recognized
by the operating system?
Connect the camera in any USB 2.0/3.0 port.
Once the camera is connected it takes
a few moments before the new hardware
is recognized.
To ensure that the camera has installed
correctly on the Windows 8 system check
the following:
Under Control Panel > System and
Security > System > Device Manager
•Review the Imaging Devices:
Logitech Webcam C930e should be seen
•Review the Sound, Video, and Game
Controllers: Logitech Webcam C930e
should be seen
•Review USB Serial Bus controllers:
USB Composite Device should be seen
•If installed on Windows 7 you will only
see USB Composite Device
I installed under Windows 8 and under
Composite Device I do not see Logitech
USB Camera (Webcam C930e); why not?
Check to be sure you have automatic enable
(which is enabled by default)
Under Control Panel > Hardware and
Sound > Device and Printers
•Right mouse click on the system
in Devices > Device Installation Settings
•Select option, “Yes, do this automatically
(recommended)” and save the settings.
How do I know if my video client is using
my Logitech Camera?
All video clients have an option setting
to review the audio and video device.
Using the video client in question review
the following:
•The Audio selection to ensure the C930e
Microphone is selected.
•If not change the selection to the C930e
•The Video selection to ensure the C930e
is selected.
•If not change the selection to the C930e