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Troubleshooting
If you have a problem with your cordless or wireless phone, you may be able to solve it by following
procedures listed here.
Symptom
RANGE indicator appears
on the handset display.
No ring on an incoming
call, or the handset makes
hissing sounds
†
, or the
handset beeps
††
.
Range for calls is lower
than expected.
While walking and
talking, the handset
beeps, RANGE appears
on the display, and your
calls seems to be
disconnected
††
.
STAT indicator appears
on the handset display
†
.
BATT indicator appears
on the handset display.
After the On/Off button is
pressed, dial tone is not
heard.
You can hear the party on
the other end, but they
cannot hear you.
Possible Cause
The handset is out of range
of the base or radio module.
Out of range
Base antenna is not in the
upright position
System is programmed so
the line does not ring at
the extension.
Wrong handset placed in
the base
†
Environmental limitations
Headset use is limiting the
range
†
.
You are out of range. Your
call has not been
disconnected. It has been
placed on hold.
The handset is too far from
the base for the display to
be updated automatically.
The battery is not charged
sufficiently.
The battery pack is not
inserted correctly in the
handset
The battery is not charged
sufficiently.
The handset is out of range
of the radio module
†
.
There is electrical
interference.
The Mute button was
pressed inadvertently
††
.
Possible Solution
Move closer to the base or radio module.
Move closer to the base or radio module.
Rotate the antenna to an upright position.
Reprogram extension. See Program-
ming Settings, p. 22, or your system
manager.
Place the correct handset in the base for
at least 10 seconds.
Relocate the base or radio module.
Turn off or unplug any nearby equipment.
Eliminate any possible interfering devices
(e.g., microwaves).
Move closer to the base or radio module.
Move back towards the radio module and
re-establish the call. See Hold, p. 7.
Move closer to the base, OR
Press Status to update the display.
Charge battery:
Replace the handset on base
†
.
Place the handset in the battery charger
and see that the Charge light is lit
††
.
Insert the battery pack correctly into the
handset.
Charge the battery.
Move closer to the radio module.
Remove the interference or move the
handset to another location.
If Mute appears in the display, press the
Mute button on the handset to turn off
the Mute feature (see p. 1).
† MDC 9000 cordless telephone only.
†† MDW 9000/9010 wireless telephone only.