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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
Symptoms Possible Causes Solution
All Interfaces
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
The unit has no
LEDs, beep, or
laser.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
The host and
scanner are not set
to the same
communication
protocol.
Set the host and scanner to the
same communication protocol.
At power up, the
unit beeps 3 times.
There is a non-volatile
RAM failure.
Contact a Metrologic service
representative.
At power up, the
unit emits a razz
tone and the blue
LED flashes.
The unit has
experienced a
VLD failure.
At power up, the
unit emits a razz
tone and both
LEDs flash.
The unit has
experienced a
flipper/motor failure.
Contact a Metrologic service
representative.
The unit scans,
communicates, and
beeps twice.
The same symbol
timeout is set too
short.
Adjust the same symbol timeout for
a longer time.
The unit powers up,
but does not beep.
The beeper may be
disabled or no tone
has been selected.
Enable beeper and select a tone.
The unit powers up,
but does not scan
and/or beep.
The unit is trying to
scan a particular
symbology that is
not enabled.
UPC/EAN, Code 39, interleaved 2 of
5, Code 93, Code 128 and Codabar
are enabled by default. Verify that
the type of bar code being read has
been selected.