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TROUBLESHOOTING
SYMPTOM DESCRIPTION
Make sure the battery is inserted and charged.
Charge the battery and check the charging status. If no charging information is
shown on the display, reload the battery and check if the battery is properly
installed then try again.
The scanner does not
power up after pressing
POWER key.
Call for service if problem persists.
Check if the cable is plugged tightly into host device and cradle.
Perform Echo test to confirm communication.
The scanner cannot
transmit data or programs
to/from the terminal.
Check if host communication parameters (COM port, baud rate, data bits, parity,
and stop bit) match with the terminals.
Verify that the communication port on the host device is not in use by another
device.
Turn off the power then enter the system menu. From the system menu, select
Test and then its sub-item KBD. Perform the key-in test.
The keypad does not work
properly.
Call for service if problem persists.
Check if the bar codes used are enabled.
Check if battery-low indicator is shown on the LCD display. If yes, charge the
battery.
The scanner does not scan.
Call for service if problem persists.
Open the battery cap and re-load the battery.
Enter system menu. Run diagnostic test.
Abnormal responses.
Call for service if problem persists.