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Support
Introduction
The more you can do with a product, the more you can do wrong. Exchange 2000 Server
is an extremely diverse and complex product. If you use Exchange to its full potential, you
will be exposing more functionality to your users than ever before, thus creating more and
tougher challenges for the support environment than ever before.
To offer effective support to an Exchange 2000 Server environment, you first need to
define what is being supported. There are two broad categories of support:
◆ End user support
◆ Server support
In this chapter, you will learn how to create an effective support environment for dealing
with both end-user issues and server problems.
Chapter Sections
This chapter covers the following procedures:
◆ Service desk support
◆ Problem management
◆ Troubleshooting
At the end of this chapter you will be able to ensure that your environment provides
appropriate support for users and administrators of Exchange 2000 Server.