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7.6. How to Get Help
If you need technical assistance with the installation and configuration of your IDE 4000, please
contact your customer support representative and have the following information available:
• Product and serial number of your IDE 4000
• Description of your computer hardware (manufacturer, model, attached devices, etc.)
• Description of your IDE host adapter and associated drivers
• Description of your software (operating system, version, application software, etc.)
• A complete description of the problem
• The exact wording of any error messages
Before contacting M-Systems directly, first contact your dealer (if you did not purchase you
IDE 4000 directly from M-Systems). If your dealer cannot provide the help you need, you can
obtain technical support directly from M-Systems at one of the numbers in the list of offices on
the last page of this manual, or from the M-Systems website
www.m-systems.com.
20 Product Specification and User Manual IDE 4000 Flash Disk 34-PS-0304-00 Rev. 2.1