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MultiMobile MT128ZLX User Guide 7: Warranty, Service & Tech Support
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Limited Warranty
Multi-Tech Systems, Inc. (MTS) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided,
two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND
ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by
lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose
other than the one for which they were manufactured, repaired by the customer or any party without
MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of
any products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
Upgrades and Tech Support
You can access updated versions of firmware, drivers, and other software-related support for MultiMobile
MT128ZLX products via the MultiTech web site and/or the MultiTech FTP site.
www.multitech.com. Go to Support page and select the MultiMobile product family. Drivers,
software, and firmware are available here. Follow links for manuals, replacements, our warranty, and
access to our FTP site.
ftp://ftp.multitech.com. Resources for MultiMobile products are grouped with ISDN devices.
Service
Multi-Tech has an excellent technical support staff available to help you get the most out of your Multi-
Tech product. If you have any questions about the operation of this product, call Technical Support at
(800) 972-2439. Before calling Technical Support, note the status of your equipment, including screen
messages, diagnostic test results, problems with a specific application, etc.