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5 - Service, Warranty and Tech Support
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Bulletins
When you log on, the BBS will ask if you would like to view the bulletin
menu. The bulletins are menu-driven; to read a bulletin, enter its number.
You can also access the bulletins by typing B at the Main Menu.
About CompuServe/Internet - No Longer Available
In addition to the BBS, Multi-Tech provides support through CompuServe's
Modem Vendor Forum (
GOMODEMVEN
) under
GO MULTITECH
. Refer
to your CompuServe documentation for special operating procedures.
Multi-Tech is a commercial provider on the Internet, and we retrieve
e-mail messages from the following mailboxes on a periodic basis:
mtsmktg@multitech.com
Marketing Dept.
mtssales@multitech.com
Sales Dept.
international@multitech.com
International Marketing &
Sales
writers@multitech.com
Publications Dept.
If you prefer to recieve support via the internet, you can contact Tech
Support via e-mail.
Multi-Tech's presence includes a Web site at:
http://www.multitech.com
and an ftp site at:
ftp://ftp.multitech.com
Multi-Tech Fax-Back Service - No Longer Available
Multi-Tech's fax-back system provides 24-hour access to sales, marketing,
and technical literature. Dial 612-717-5888, follow the voice prompts,
and request document number 10 for a catalog of available documents.
For convenience, have your fax number handy: __________________ .
From the catalog of available documents, you can order newsletters,
white papers, press releases, etc. from the sales and marketing index
(pages 1-4), or order basic modem operation and troubleshooting guides
from the technical support and engineering index. Just enter the applicable
FB Doc. # from the left column of the catalog.