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MultiModemZPX User Guide
Contents
Chapter 1 - Introduction ......................................................................................... 5
Product Description ........................................................................................................ 5
Chapter 2 - Installation ........................................................................................... 6
What You Will Need ....................................................................................................... 6
Safety Warnings ............................................................................................................... 6
Step 1: Install the MultiModemZPX in your Computer ............................................ 7
Step 2: Make the External Connections ........................................................................ 8
Step 3: Install the Modem Driver .................................................................................. 9
Step 4: Configure the Modem for Your Country ...................................................... 13
Step 5: Install PhoneTools ............................................................................................ 14
Chapter 3 - Remote Configuration ..................................................................... 15
Basic Procedure .............................................................................................................. 15
Setup ................................................................................................................................ 15
To Change the Remote Escape Character .................................................................. 16
Chapter 4 - Troubleshooting ................................................................................ 17
The Modem Does Not Respond to Commands ........................................................ 17
The Modem Cannot Connect When Dialing ............................................................. 18
The Modem Disconnects While Online ...................................................................... 19
The Modem Cannot Connect When Answering ....................................................... 20
File Transfer Is Slower Than It Should Be .................................................................. 20
Data Is Being Lost .......................................................................................................... 20
There Are Garbage Characters on the Monitor ......................................................... 21
The Modem Doesn’t Work with Caller ID ................................................................. 21
Fax and Data Software Can’t Run at the Same Time ............................................... 21
The Voice Functions Don’t Work ................................................................................ 21
Voice Mail Test............................................................................................................... 22
Loopback Test ................................................................................................................ 22
Speakerphone Test (with voice option) ...................................................................... 22
Appendix A - Regulatory Compliance............................................................... 23
Appendix B - Technical Specifications.............................................................. 28
Appendix C - Warranty, Service, and Technical Support .............................. 30
Limited Warranty .......................................................................................................... 30
Online Warranty Registration ..................................................................................... 30
Service ............................................................................................................................. 30
Technical Support .......................................................................................................... 32
Internet Sites ................................................................................................................... 32