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MultiModemZPX User Guide
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to
help you get the most out of your Multi-Tech product. If you have any questions
about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763
785-3500 (international and local). Please have modem information available. You
can also contact Technical Support by e-mail at the following addresses:
Country Email Telephone
France: support@multitech.fr +(33) 1-64 61 09 81
India: support@multitechindia.com +91 (124) 6340778
U.K.: support@multitech.co.uk +(44) 118 959 7774
U.S.A., Canada tsupport@multitech.com 800 972-2439
Rest of world: tsupport@multitech.com +763 717-5863
Before placing a call to our Technical Support staff, please record the following in-
formation about your Multi-Tech modem:
Model no.: _____________________________
Serial no.: ______________________________
Firmware version: _______________________
Software version: ________________________
COM port no.: __________________________
IRQ setting: ____________________________
The modem model and serial numbers are silk-screened on your modem. To display
the modem firmware version, type ATI<CR> in terminal mode.
Please note the status of the modem before contacting Technical Support. Status in-
formation can include screen messages, diagnostic test results, problems with a spe-
cific application, etc.
Internet Sites
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at
http://www.multitech.com
and an ftp site at
ftp://ftp.multitech.com