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Troubleshooting
Q: The base LED does not light up.
A: Verify that the power supply connectors are properly connected.
Q: The terminal LED does not light up.
A: There are a couple of possibilities. Please check the following items in the sequence listed
until everything works.
1. Verify you are using a terminal unit.
2. Verify that the POE101 base LED is lit.
3. Verify that the long Ethernet cable is a straight-through category 5, AWG24 or less cable
4
.
4. Verify that the long Ethernet cable is inserted into the POE terminal “LAN IN” port.
5. Unplug the DC power cable from the terminal unit. If the terminal LED lights up after
being unplugged, then the problem is the access point. Please see the following question.
Q: Both base and terminal LEDs light up. The access point still does not get power.
A: Check these two conditions:
1. Verify that you are using the correct DC power cable.
2. Verify that the access point is a working unit. Plug in the power plug, which was provided
in the access point’s original packaging. Verify that there is power to the access point.
Q: What if I connect the wrong cable and connectors?
A: If using a Category 5 Ethernet cable in a pure 10/100 Base-T environment, there will be no harm.
Note: Do not use this product in a Gigabit or 10-Gigabit Ethernet network environ-
ment. See the following question.
Q: The POE101 does work with my Gigabit Ethernet network.
A: This product is designed specifically for the Netgear access point. It may not work with
other vendor’s products. Using it with a Gigabit Ethernet device may damage the device
and void the product warranty.
Note: With a correct configuration, POE101 works for 10/100 in a 10/100/1000
switch. The speed is only in 10 or 100 megabit per second.
4 It must be a full 8-wire cable. A 4-wire cable will not work. Look at the connector to see if it has 8 wires. To verify
that it is a straight through type cable, check both ends of the RJ-45 connectors. The sequence of colors should be
the same on each end.