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Introduction Installation Troubleshooting Glossary License
SBV5121 VoIP Cable Modem User Guide 46
Q
Do I need to change my Internet service provider (ISP)?
A Currently, most Internet service providers do not provide cable Internet access. Contact your cable company
for your specific information.
Q Do I need to subscribe to cable TV to get cable Internet access?
A No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic
service before you can get Internet access and/or offer a discount when you use your own VoIP cable
modem. Check with your local cable company for specific information.
Q What type of technical support is available?
A For questions about your Internet service, connection, or VoIP cable modem, contact your cable provider.
Q What do I do if my VoIP cable modem stops working?
A “Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to
have problems, contact your cable provider or Motorola as described in “Contact Us” on page 45.