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Chapter 6 Generating reports 85
Attendant Console User Guide
Creating and viewing reports
Use the Reports component to generate reports for analysing telephone use in your company. This
section describes the steps required to generate reports:
• select a database
• select a report type
• select a report period
• select employees and customers
• create and preview the report
• print the report
Loading the database
Attendant Console stores information in a database about your company’s telephone use. This
database is used to generate the different types of reports. In most cases you use the database
installed on the Business Communications Manager base unit system. However, if you make
backups of the database for archiving purposes, Reports can also use these backups. If you are
generating reports from a computer that does not have the database stored, locate the database on
the Business Communications Manager base unit through Network Neighborhood. Check with the
System Administrator to ensure that the database is a shared file.
To load the database
1 On the Reports window, at the Database option, click the Select button.
The Open dialog box appears.
2 In the File name box, type:
\\"name of server"\consoleservicedb
where "name of server" is the name of your Business Communications Manager base unit. If
you do not know the name of the server, ask your System Administrator.
3 Click the Open button.
4 Click ConsoleService.mdb
5 Click the Open button.
The database loads to your computer and the database path appears in the Current Database
box.
6 Click the Close button to return to the Attendant window.
After you load a database, select the report type.
Selecting a report type
1 From the Report Type list box select your report.