Filter
Top Products
• The installation of Windows is not up-to-date.
Browse the Windows update using an alternate Internet connection to ensure
that all of the latest Service Packs and updates are installed.
• Another application is in conflict with the Sprint SmartView
software.Ensure that applications such as ActiveSync, HotSync, WinFax
and/or other connection managers are not running in the System Tray (i.e.,
the icons located by the clock on the Windows taskbar) while using the Sprint
SmartView software.
If the steps above do not resolve the issue, please contact Sprint Customer Service
at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users) for
assistance.
2. I receive an error trying to connect to the Internet.
Although there are a variety of error messages that you may encounter, most of
them can be resolved by following the steps below:
• There is not sufficient signal strength to connect.
If low signal strength is displayed in the Sprint SmartView window, move to a
location with better coverage. For a map of coverage in your area, using an
alternate Internet connection browse to the Sprint Power Vision search tool at
http://www.sprint.com/coverage, enter your zip code and click Go.
• Sprint SmartView has encountered a problem.
The Sprint SmartView software and/or the Dial-Up Networking connection
associated with it may have been corrupted. The easiest way to rule this out as a
potential problem is to uninstall the software using the Windows Add/Remove
Programs feature and reinsert the modem, to reinstall the software and drivers.
• There is a provisioning problem with your Sprint account.
To troubleshoot provisioning problems, contact Sprint Customer Service at the
number below for assistance.
If the steps above do not resolve the issue, please contact Sprint Customer Service
at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users) for
assistance.
3. I’m unable to Connect while Roaming
From the Mobile tab in the Settings window of Sprint SmartView, ensure
Roaming Selection is set to “Auto” or “Roam Only”. (If “Sprint Only” is selected,
you will be able to connect only when you are in the network coverage area –
that is, when you’re not roaming).
If the steps above do not resolve the issue, please contact Sprint Customer Service
at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users) for
assistance.