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Troubleshooting
Ovation2 35
The ribbon does not advance
(The printer advances paper but ribbon does not advance).
• The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
• A bad ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon. Ensure that the
correct type of ribbon is being used.
Skips every other label
(Print quality is good but skips every other label).
• The label is formatted too close to the top edge of the form.
Leave white space equal to 8-dot rows at the top of the label,
approximately .02" (.5mm).
• The media sensor or media sensor circuitry may be defective,
call for service.
Unable to print in rotation 4
• The characters are formatted outside the dimensions of the
label. Check that the row/column values provide enough room
for the height of the characters or bar code to be printed.
Prints light on the right side of the label
• The media width adjustment thumbwheel is set for a narrower
media width than the actual media being used, (see Section
1.9).
• The printhead is adjusted for thick media or cardstock.
• The printhead is not properly aligned, call for service.
• The printhead is not locked down.