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Warranty Information
E-2 Ovation2
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or
1,000,000 linear inches of use, whichever comes first, for the
Ovation2 Label Printer thermal printhead. This one year, (365 day),
warranty is valid only if a Datamax-approved thermal or thermal
transfer label media is used, as defined in the then current Datamax
list of approved thermal/thermal transfer media, a copy of which is
available from Datamax. Failure to use Datamax-approved media is
justification for invalidation of this thermal printhead warranty. This
warranty does not cover printheads which have been misused, altered,
neglected, handled carelessly, or damaged due to improper cleaning or
unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original
shipping containers, to Datamax at: 4724 Parkway Commerce Blvd.,
Orlando, Florida 32808. A Return Material Authorization (RMA)
number must be issued before the product can be returned. To open
an RMA please call Datamax Customer Service Support Department
at (407) 523-5540. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name,
action desired, a detailed description of the problem(s), and examples
when possible with the defective unit. Datamax shall not be
responsible for any loss or damages incurred in shipping. Any
warranty work to be performed by Datamax shall be subject to
Datamax’s confirmation that such product meets Datamax's warranty.
In the event of a defect covered by its warranty, Datamax will return
the repaired or replaced product to the Purchaser at Datamax's cost.
With respect to a defect in Hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60 days) after the repair or replacement,
whichever is later.