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Chapter 4 133
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 187.
Symptoms (Verified) Go To
Power On Issue Page 134
No Display Issue Page 135
LCD Failure Page 137
Internal Keyboard Failure Page 137
TouchPad Failure Page 138
Internal Speaker Failure Page 138
Internal Microphone Failure Page 140
ODD Failure Page 142
Modem Failure Page 145
WLAN Failure Page 146
Thermal Unit Failure Page 148
Other Functions Failure Page 149
Intermittent Failures Page 150
Undermined Failures Page 150
Chapter 4