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Symptom Cause and remedial action
Reference
pages
No images are output
in the 1080/59.94p
format
p Is the model AW-HE60S being used?
1080/59.94p video signals cannot be used with the model
AW-HE60S. Use the model AW-HE60H instead.
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p Has “59.94p” been selected as the Format setting?
Select the Format setting after completing the upgrade.
<Operations and
Settings>
P.47, P.80
The images appear
jerky when the
1080/29.97PsF format
is selected
p Operation is problem-free.
What happens with the PsF (progressive segmented frame)
system is that the same images as the progressive system are
output by recording the same images in field 1 and field 2 so that
the resulting images may appear somewhat jerky.
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Ring-shaped
reflections appear
in the four corners of
the images
p These are caused by the reflections of the light between the lens
and the cover in front of the lens. Find a way of optimizing the
position of the lighting relative to the position of the unit, and
install and use the unit in a location where the reflections will not
occur.
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Something is wrong
with the coloring of
the pictures
p Activate the ATW (Auto tracking white adjustment) function.
<Operations and
Settings>
P.25
p In some situations, the proper colors may not be reproduced
using the ATW function.
In cases like this, proceed with the white balance adjustment.
<Operations and
Settings>
P.23 to 26
The pictures are too
light or too dark
p Either select the auto setting for the iris or select the manual
setting and adjust the iris manually.
<Operations and
Settings>
P.17
p The pictures may be dark if the analog video signal cables are too
long because this will cause signal attenuation.
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The images are in
black and white
p Is the night mode established?
In the night mode, the images are output in black and white.
<Operations and
Settings>
P.41, P.44, P.74
The screen is
excessively bright
in the night mode
p In the night mode, the iris is set to open as a theft prevention
measures. Adjust the brightness at the light source.
<Operations and
Settings>
P.41, P.44, P.74
The iris cannot be
operated in the night
mode
The subjects appear
distorted
p Since this camera uses an MOS image device, the shooting timing
differs slightly at the top left and bottom right of the screen.
This means that if a subject has moved quickly across in front of
the camera, it may appear slightly distorted.
This is normal and not indicative of any problem.
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Troubleshooting
(continued)