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Problem Cause & Solution
I cannot receive documents
automatically.
R The receiving mode is set to TEL mode. Set to TAM/FAX mode (page 62)
or FAX ONLY mode (page 63).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 80).
R The greeting message is too long. Record a shorter message (page 69).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 68). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.
The display shows
“CONNECTING.....”, but
faxes are not received.
R The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TAM/FAX mode (page 62) or TEL mode
(page 64).
The printing quality of the
received documents is poor.
R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to “14.3.2 Printing
problems”, page 115.
The other party complains
that they cannot send a
document.
R The receiving mode is set to TEL mode. Receive the document manually
(page 64) or change the receiving mode to TAM/FAX mode (page 62) or
FAX ONLY mode (page 63).
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 16) or remove the jammed
paper (page 126).
R If the PC fax setting (feature #442 on page 86) is set to “ALWAYS”, check
the connection between the computer and the unit.
R If the fax preview mode (feature #448 on page 66) is set to “ON”, use the
web browser on the computer connected via the LAN to view, print or save
the documents, and then erase unnecessary documents (page 66).
I cannot select the desired
receiving mode.
R If you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #400 (page 81), and press MAuto
AnswerN repeatedly to turn ON the MAuto AnswerN light.
R If you want to set TEL mode:
– press MAuto AnswerN repeatedly to turn OFF the MAuto AnswerN light.
R The Distinctive Ring of feature #430 is activated (page 68).
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
R You must set remote fax activation to ON (feature #434 on page 85)
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 85).
I cannot hear a dial tone. R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 21).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
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For assistance, please visit http://www.panasonic.com/help
14. Help