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11. Help
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For assistance, please visit http://www.panasonic.com/help
11 HelpError Messages
11.1 Error messages – Reports (KX-MB3020 only)
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the
confirmation and journal reports (page 41).
Message Code Cause & Solution
COMMUNICATION ERROR 40-42
46-72
FF
L A transmission or reception error occurred. Try
again or check with the other party.
43
44
L A line problem occurred. Connect the telephone line
cord to a different jack and try again.
L An overseas transmission error occurred. Try using
the overseas mode (feature #411 on page 59).
DOCUMENT JAMMED ----- L Remove the jammed document (page 95).
ERROR-NOT YOUR UNIT 53
54
59
70
L A transmission or reception error occurred because
of a problem with the other party’s fax machine.
Check with the other party.
JUNK FAX PROH. REJECT ----- L The junk fax prohibitor feature of this unit rejected
fax reception.
MEMORY FULL ----- L The memory is full of received documents due to a
lack of recording paper or a recording paper jam.
Load paper (page 13) or remove the jammed paper
(page 89).
L If the PC fax setting (feature #442 on page 62) is set
to “ALWAYS”, check the connection between the
computer and the unit.
L If the fax preview mode (feature #448 on page 50) is
set to “ON”, view, print or save the documents on the
web browser, and then erase unnecessary
documents (page 50).
NO DOCUMENT / FAILED PICKUP ----- L The document was not fed into the unit properly. Re-
insert it and try again.
OTHER FAX NOT RESPONDING ----- L The other party’s fax machine is busy or has run out
of recording paper. Try again.
L The other party’s fax machine rings too many times.
Send the fax manually (page 41).
L The other party’s machine is not a fax machine.
Check with the other party.
L The number you dialed is not in service.
PRESSED THE ‘Stop’ KEY ----- L{Stop} was pressed and fax communication was
canceled.
THE COVER WAS OPENED ----- L The left cover was opened. Close it and try again.
OK ----- L Fax transmission or reception was successful.