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ACD Report Client (Software)
• Makes reports of incoming call information for ICD
(Incoming Call Distribution) groups.
• Prints out or sends e-mail reports.
• Displays the history of incoming call information.
• Provides a function to monitor the number of incoming calls
and the number of answered calls for ICD groups, Queues
and Agents by ACD (Automatic Call Distribution) monitor.
• Displays graphs using the Performance Graphs function.
ACD Report Server (Hardware and Software)
• Stores the incoming call information data that is displayed
by the ACD Report Client.
• Transfers the data to the ACD
Report
Client.
Performance Graphs
The number of incoming/outgoing
calls and accumulated call data that
are monitored by the ACD Report
Client can be viewed in graph form.
The user can also customize the
format, and select the data for
producing graphs. These per-
formance graphs are capable
of changing to refl ect changes
in the ongoing status.
Effi cient Message Management
Offers useful voice mail features, such as e-mail notifi cation
when a caller leaves a message, the capability to attach
voice messages to e-mail messages and easier operation
using the LCD on Proprietary Telephones. Panasonic delivers
new levels of communication ease and effi ciency that can
help any business be more productive.
Advanced Agent Management
Designed to bring advanced call center functions to users
of Panasonic PBX systems, the KX-NCV200 provides use-
ful functions such as monitoring and performance reports.
Oftentimes, the difference between gaining or losing a new
customer can hinge on a single telephone call. The Panasonic
call center solution makes sure that every telephone call works
in your favor.
ACD (Automatic Call Distribution)
Monitoring & Reporting Functions
A clear knowledge of actual operating performance is vital
to optimizing call center management. The Panasonic ACD
Report Server lets supervisors monitor parameters, such as
the number of active calls, agent status, queue status and
agent/group performance. It also provides a reporting func-
tion for the detailed analysis needed to improve call center
performance.
Agent Log-In
Each agent is provided a unique code and a password. An
agent uses this code and password when he or she logs in
to the system. This feature allows supervisors to monitor the
agents individually and create reports for each agent instead
of each extension.
ACD Report Server to Optimize Management
The NCV200 ACD report server brings advanced
call center functions to your Panasonic PBX System,
providing you with monitoring and performance
reports, call information history, and agent log-in.
It’s easy to optimize call center management
with NCV200’s readable and comprehensive
performance reports, which can be reproduced in
emails or color graphs. The result – increased orga-
nizational fl exibility and reduced operational costs.