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System Connection Diagram
System Requirements for ACD Report Client
CSD060201SS
Panasonic Consumer Electronics Company
Division of Matsushita Electric Corporation of America
Executive Offices: One Panasonic Way, Secaucus, NJ 07094
(201) 348-7000 • www.panasonic.com
Panasonic Customer Service
9 am - 9 pm (EST) Monday – Friday
10 am – 7 pm (EST) Saturday & Sunday
1-800-211-Panasonic • consumerproducts@panasonic.com
Design and specifications subject to change without notice.
ACD REPORT SERVER
ACD Monitor
Performance Graphs
Reports
• CO Call
• Lost Calls
• System
• Group
• Agent
• Agent (operator code)
Logs
• Call
• Agent
Agent Log-in
Voice Processing System Maximum Capacities and Specifications
KX-TVA296 Modem Card 1
KX-TVA204 4-Port Digital Expansion Card 6
Initial Configuration and Expansion Capabilities
No. of Ports
Initial Configuration 4
Maximum 24
Recording Time
Initial Configuration
1000 hours
Maximum
Specifications
Custom Services Up to 100
Number of Messages Limited by Storage Time
Length of Personal Greeting Message Up to 360s (programmable)
Message Retention Time 1 to 30 days (programmable)
Maximum Message Length 1 to 60 minutes (programmable)
Maximum Combined Length of Message per Mailbox 1 to 600 minutes (programmable)
Number of Mailboxes 1022 Subscriber + 2 Manager
Power Source
100 V AC to 240 V AC, 1.5A, 50
Hz/60 Hz
DC Input 40 V, 1.38 A (55.2 W)
Dimensions (W x H x D) 10 7/8" (W) x 14 7/8" (H) x 4 5/8" (D)
Weight 9.7 lbs
PBX Hardware
Applicable PBX
KX-TDA 100/200 (V2.02)
KX-TDA600 (V2.03)
Connection LAN (CTI Link Card is required for LAN)
Voice Processing Features
System Features Subscriber’s Features
Alternate Extension Group Interview Service Auto Receipt Confirmation Receive Message
Auto Forwarding List All Names
Automatic Log-In
Message Recovery
Automated Attendant
Logical Extension (All Calls Transfer to Mailbox)
Autoplay New Message
Remote Call Forwarding Set
Broadcasting Messages Message Delivery, Internal Bookmark Subscriber Tutorial
Busy Coverage Mode Message Reception Mode Call Transfer Status Temporary Personal Greeting
Call Transfer to Outside Line Message Waiting Notification–Device Callback Number Entry Timed Reminder Setting
Caller ID Call Routing
Message Waiting Notification–Lamp Caller ID Callback Toll Saver
Caller ID Screening
Multilingual Service Calling a Beeper (Pager) Two-way Record
Caller Name Announcement (Personal) No Answer Coverage Mode Delete Message Confirmation
Two-way Transfer
(Integration Only)
Caller Name Announcement (System) On Hold Announcement Menu External Message Delivery Service Unlimited Message Length
Class of Service (COS) Operator Service Group Distribution List – Personal Urgent Message
Company Greeting PIN Call Routing Group Distribution List – System VM Menu
Company Name Play System Prompt After Personal Greeting Incomplete Call Handling Service
Covering Extension Port Service
Live Call Screening
System Setting Features
Custom Service Rotary Telephone Service Auto Configuration (APT/DPT Integration Only)
Daylight Saving Time Assignment Service Access Commands Mailbox Capacity Warning Custom Service Builder
Dial by Name Service Groups Message Transfer Default Mailbox Template
DID Call Routing System Clock
One-touch Two-way Transfer
Password Administration
E-mail Integration System Prompts Personal Custom Service Recording by System Administrator
Extension Group Time Service (day, night, lunch, and break) Personal Greeting for Caller ID Service Mode
Fax Management Trunk Service (Universal Port) Personal Greetings System Backup/Restore
Hold Voice Mail Service Playback Volume/Speed Control System Reports
Holiday Service Private Message System Security
Intercom Paging Time Synchronization (DPT Integration Only)
1 – Requires subscription to Caller ID service offered by certain telephone companies for a fee.
2 – This brochure describes features that are available when a Panasonic KX-TVA voice processing system is digitally integrated with a Panasonic Digital Hybrid IP-PBX system.
Some features may be available only when the systems are digitally integrated and digital telephones are utilized. See your dealer for details.