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PELCO Manual C410M —9/94 3
RETURNS
In order to expedite parts returned to the factory for
repair or credit, please call the factory at (800) 289-
9100 or (559) 292-1981 to obtain an authoriza-
tion number (CA number if returned for credit, and RA
number if returned for repair). Goods returned for
repair or credit should be clearly identified with the
assigned CA/RA number and freight should be pre-
paid. All merchandise returned for credit may be sub-
ject to a 20% restocking and refurbishing charge.
Ship freight prepaid to: PELCO
300 West Pontiac Way
Clovis, CA 93612-5699
5.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
PELCO will repair or replace, without charge, any
merchandise proved defective in material or workman-
ship for a period of one year after the date of shipment
(six months on all pan and tilts with auto scan and
medium duty scanners, and two years on Legacy
®
,
Intercept™ and CM9500/CM8500 Matrix products).
PELCO will warranty all replacement parts and repairs
for 90 days from the date of shipment. All goods for
warranty work shall be sent freight prepaid to our
Clovis, California facility. Repairs made necessary by
reason of misuse, alteration, normal wear, or accident
are not covered under this warranty. PELCO is not
liable for any incidental or consequential expenses or
liability incurred by the customer as a result of field
repair, installation, or any other reason.
The above warranty is in lieu of any other expressed or
implied warranty, condition, or guarantee by PELCO
of the equipment listed herein. PELCO makes no
warranties except for intended use and will not be liable
for any loss, damage, or costs arising, whether conse-
quential or incidental, from the use of said merchan-
dise.
This warranty gives you specific legal rights. You may
also have additional rights, which are subject to varia-
tion from state to state.
If a warranty repair is required, contact PELCO at
(800) 289-9100 or (559) 292-1981 for a
Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order
number, or PELCO invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions
stated above, please include a written explanation with
the product when returned.
Ship freight prepaid to: PELCO
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same as method
by which the repair item is received by PELCO.