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General:
• Check that the batteries are installed properly in the remote control and/or replace the
batteries.
• Check that the projector receives the signals from the remote control.
• Check that the USB cable or PS/2 cable has been properly connected.
• Check that both projector and computer are switched on.
• Unplug the USB cable or PS/2 cable and then reconnect.
In case of PS/2 connection:
– The PS/2 mouse of the connected laptop has priority over the projector mouse loop through
connection.
• Disable the PS/2 mouse of the laptop by selecting ‘Disable in hardware profile’ in the
‘Windows Mouse Properties’ of the laptop.Then restart ‘Windows’ on the laptop.
The projector mouse loop through connection now has priority while the laptop mouse can
still be used.
• Switch off all devices and then reconnect while you make sure that you:
• connect the PS/2 cable to PC and projector before switching on the PC;
• switch on the projector before switching on the PC;
• do not connect the USB cable when making the PS/2 connection.
• Also refer to the User Guide or support information of your computer.
In case of USB connection:
• Connect another USB device (mouse, scanner, webcam, etc.) and see if it works.
If it does not work there is a problem with the computer.
• Also refer to the User Guide or support information of the computer.
–‘Windows’ did not manage to install the driver correctly. In this case the ‘Device manager’ will
contain a catagory ‘Other devices.
• Disconnect the projector.
• Remove all items listed under ‘Other devices’ in the ‘Device manager’.
• Restart the computer.
• Reconnect the projector.
• In case the computer asks for monitor drivers, install the drivers on the CD-ROM supplied
with the projector.
• In case the computer asks for a USB-device driver, install the required drivers on the
CD-ROM supplied with the computer.
– The size of the image exceeds 128 Kb.
• Reduce the size of the capture window.
• Select another image.
The mouse cursor does
not react when using the
cursor control on the
remote control
Computer asks for drivers
Image for personal start-
up screen cannot be
loaded
Philips Multimedia Projector 34 English User guide bSure1 / bSure 2
7.Troubleshooting <