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SV60890 Rev. G 10-7
DM500™ and DM550™ Digital Mailing System Operating Guide
Printing Problems
Description Possible Causes Solution
Meter imprint is out of
alignment
Envelope is skewing on the feed
deck.
Adjust the thickness adjustment knob to
correspond to the envelope thickness. For
thicker pieces of mail (3/8" to 5/8"), or mail
containing several inserts, use the thick
mail setting. For mail containing only single
inserts, or for postcards, use the normal mail
setting.
Thick Mail
Setting
Normal Mail
Setting
Position the side guide close to, but not
touching the envelope.
Meter imprint is
streaked or incomplete;
poor print quality:
The printer nozzle requires main-
tenance.
Clean the printer nozzle and run a test print
as described in Cleaning the Printer Nozzle
section in Chapter 9 in this guide.
You need to change the printhead
and wiper blade assembly.
If you have already cleaned the printer
nozzle and this fails to correct the problem,
you need to change the printhead and wiper
blade assembly.
Refer to Changing the Printhead and Chang-
ing the Wiper Blade Assembly sections in
Chapter 9 in this guide.
If this fails to correct the problem, call the
Help Desk. Refer to the Pitney Bowes Con-
tact Information List in this guide.