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SV60975 Rev A
Solution
Check that power cord is
plugged into both the
machine and the outlet.
Cause
No power to
machine.
19
Troubleshooting
6 Troubleshooting
Envelope/Tape Does Not Feed
Indicator Light
Power light off.
Multiple Or Double Feeding
Set the top tension knob to
its lower position. If still
not feeding properly, set
the front tension knob
between the (+) sign and
the two o'clock position as
explained on page 17.
When returning to regular
mail thickness, reset knobs
to previous setting.
Disconnect power to the
mail machine and reconnect
it to the power. If the
problem persists, call
Customer Service at
1.800.522.0020
Press the Clear button and
retry. If fault recurs, follow
troubleshooting for “Check
Meter” and “Check
Mailpiece”.
Ensure that the power
cords are plugged in
properly. See the figure
on page 5.
Tension not properly
set.
A fault has
occurred.
Power cord not
connected.
Power light flashing
with no other indicator
light on.
Power light flashing
with Check meter or
Check Mailpiece light
on.