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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using
ADE-4100 and some possible solutions to them. If you follow the suggested steps
and ADE-4100 still does not function properly, contact your dealer for further advice.
General Problems
Question
1:
Can't connect to ADE-4100 to configure it.
Answer 1:
Check the following:
• ADE-4100 is properly installed, LAN connections are OK, and it is
powered ON.
• Ensure that your PC and ADE-4100 are on the same network
segment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 10.0.0.3 to 10.255.255.254 and
thus compatible with ADE-4100's default IP Address of 10.0.0.2.
Also, the Network Mask should be set to 255.0.0.0 to match ADE-
4100.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Configuration and Internet Access
Question 1
When I enter a URL or IP address I get a time out error.
Answer 1
A number of things could be causing this.
Try the following troubleshooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed IP Address, check the Net-
work Mask, Default gateway and DNS configured on PC.
• If the PCs are configured correctly, but still not working, check
ADE-4100. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and
power connections.)
• If ADE-4100 is configured correctly, contact your ISP to see if
Internet connection is working correctly.
Question 2
If the PPP is disconnected after the Disconnect Timeout and how can
I reconnect it?
A