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Chapter 6.
Troubleshooting
If your internet connection is not working, the following hints may be helpful. After
trying these hints, if you still can not make your connection work, it is recom-
mended that you ask your service provider for assistance. To run troubleshooting
on the system:
Step 1. Is the system tray CSA icon green? If it is not, try a restart of your PC. This
may clear the problem.
Step 2. If this does not correct the problem, make the following checks:
Step a. Is your phone line connected to the wall outlet and to your modem?
Step b. For USB. Is the modem connected to the USB port?
Step 3. If the CSA icon color does not show green after performing the steps
above, it is recommended to "cleanup" the installation and reinstall. "Cleanup" is a
utility that can be run from the Installation CD. At the Windows Start button, select
Run, click Browse and search for "Cleanup.exe" on the installation CD. Once you
Run the utility, it pops up a message for restarting the system. Re-install the mo-
dem after a restart.
Step 4. If the CSA tray icon is still not showing green uninstall the modem (see
“Chapter 5. Uninstall Modem”) and re-install.
Step 5. If the system tray CSA icon is green, but you have problems in logging in,
or connecting to, your ISP, running "Cleanup’ and reinstalling may solve the prob-
lem (see "Step 3" for details).
Step 6. If still experiencing difficulties, contact your service provided for help.
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