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FREQUENTLY ASKED QUESTIONS
................................................ 31
What is the Capacity of the Pen’s Memory Bank?.............. 31
LED Lights Do Not Turn on?................................................ 31
Images are Not Readable?.................................................. 31
All LED Lights Are Flashing?............................................... 31
Do I need a Computer to Scan?.......................................... 31
How are the Scanned Images handled?............................. 32
Which Cable Do I use?………………........……................... 32
What is a Good Scanned Image?………………………….... 33
Why is Part of Image Missing?............................................ 34
Why is Image Compressed?................................................ 35
Why is Image Skewed?....................................................... 36
TROUBLESHOOTING
……………...................................................... 37
Cannot Connect to the Penscanner..................................... 37
Blinking LED Lights Error Conditions................................... 38
Software Error Installation Messages USB.......................... 39
Software Error Installation Messages Win 2000, & XP........ 40
Software Error Installation Messages ScanSoft
®................... 41
Download Failed Error Message.......................................... 42
Lost Calibration Message..................................................... 43
Download Failed.................................................................... 44
APPENDIX
.......................................................................................... 45
A. DocuPen™ Specifications…………………………………. 45
B. Proper Handling and Safe Use…………………………. 46
C. Technical Support……………………………………….. 46
Warranty ……………………………………………………... 47
Warranty Card……………………………………………….. 48
TOLL FREE HELP LINE
1-877-DOCUPEN (362-8736)
DocuPen™ Operation Manual
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