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Prechecks before Service Call
1. Disk cannot be inserted.
? Is power on?
? Is the disk orientated correctly?
? Is the disk the correct type?
2. Access Failure
? Is the cartridge inserted?
? Is the SCSI ID set correctly?
? Are the SCSI bus terminated correctly?
? Is the cartridge set to write protect?
? Are other devices on the SCSI bus operating normally?
? Is the software device driver installed correctly?
Placing a service call
Contact your supplier or service company. They will probably require
the following information;
Where purchased
Date of Purchase
Serial Number
Description of failure
System information which may include;
? Computer type and SCSI adapter type
? Software configuration (in DOS this will be the CONFIG.SYS
and AUTOEXEC.BAT file)
? Type of device driver being used
Software and Driver Updates
Do you have the latest revisions?
Contact your supplier for firmware or driver updates.
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User Manual