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Contact Information
Printronix Customer Support Center
IMPORTANT
Please have the following information available prior to calling
the Printronix Customer Support Center:
• Model number
• Serial number (located on the back of the printer)
• Installed options (i.e., interface and host type if applicable to
the problem)
• Configuration printout (Press PRT CONFIG on the control
panel, then press Enter)
• Is the problem with a new install or an existing printer?
• Description of the problem (be specific)
• Good and bad samples that clearly show the problem (faxing of
these samples may be required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 410
Asia Pacific (65) 6548 4114
China (86) 800-999-6836
http://www.printronix.com/public/servicessupport/default.aspx
Lost dots (incompletely formed
characters)
Horizontally or vertically
misaligned character positions
Erratic character height
Vertically misaligned print
• Lower the forms thickness lever.
• Adjust the paper tension horizontally by
moving the right tractor. Print quality can be
affected if it is too loose or too tight.
• Clear the paper path of any obstructions.
• If problems persists, contact a service
representative.
Problem Corrective Action