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PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
Page 6
VI. T5000 Suggested Maintenance Pricing (U.S. Prices)
See attached Maintenance Contract Pricing list on the last pages of this MPS
Note: The Printhead is a user replaceable consumable.
VII. Spare Level Definitions:
Level 1 Spares: Supports up to 10 printers, recommended for first call support.
Level 2 Spares: Supports up to 20 printers, recommended for next day availability.
Level 3 Spares: Additional available spares.
Level 4 Spares: Service Replaceable Expendable - customer responsibility
Level 9 Spares: Customer responsibility, end-user replaceable consumable.
Note: The level 1 Spares provide 90% serviceability and combined with level 2 Spares, the
serviceability is 95%. Combine that with level 3 Spares for complete product field support.
The recommended tools, consumables and spares list, including applicable repair pricing are attached in
the following pages for reference information and planning. Spares may be ordered by contacting the
Printronix Order Entry Department:
Irvine, CA (714) 368-2684
Wijchen, Holland (31) 24-64-89489
Singapore (65) 6548-4163