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Frequently Asked Questions
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My WebPAM connection was working OK. But later on, it timed out. What
do I do now?
The network condition can time-out for several reasons. When an open
connection has no action for a specific amount of time (the Administrator can
change it), the connection times-out automatically for security reasons.
When you attempt to use WebPAM, it returns to the login screen. Enter your
user name and password and click Login, and WebPAM will establish a new
connection.
I can access the VTrak over my company’s intranet. But I can’t access it
from an outside Internet connection. How do I make the Internet connection
work?
This condition is not related to VTrak, but is due to your firewall and network
connection protocol. Contact your MIS Administrator.
With other Promise VTraks, I used the Server’s IP address in WebPAM to
connect with the RAID subsystem. Why is this VTrak M310p/M210p
different?
VTrak M310p/M210p has the server software embedded. With the M310p/
M210p, you point your browser directly to the VTrak rather than a server.
Also, with M310p/M210p you do not have to create a subsystem because
the subsystem already exists.
Why can a RAID 1 logical drive on VTrak consist of only two disk drives?
On VTrak, RAID 1 logical drives work in mirrored physical drive pairs. You
could create up to seven RAID 1 logical drives. Or you can create a single
RAID 10 logical drive with data mirroring and up to 12 physical drives. If you
have an odd number of drives but still want data mirroring, use RAID 1E.
See the VTrak Product Manual on the software CD for more information on
the number of physical drives you can use for each RAID level.
Are logical drives on VTrak limited to 2.199 terabytes?
No. But verify that your operating system supports logical drives over 2.199
TB. Also, for the operating system to recognize the full capacity of logical
drives over 2.199 TB, you must specify a sector size of 1 KB or larger when
you create the logical drive. See Chapter 7 of the VTrak Product Manual on
the software CD for more information.
I have two UltraTraks and use WebPAM to monitor them. Can I use my
existing WebPAM setup to monitor the VTraks also?
No. Use the WebPAM embedded with the VTrak M310p/M210p.