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Appendix B Quatech Freedom USB Adapter User’s Manual
Appendix B
Warranty information
Quatech, Inc. warrants the SSU/ DSU/QSU/ESU/HSU-100/200/300 to be free of defects for five (5)
years from the date of purchase. Quatech, Inc. will repair or replace any board that fails to perform
under normal operating conditions and in accordance with the procedures outlined in this document
during the warranty period. Any damage that results from improper installation, operation, or
general misuse voids all warranty rights. No representation is made regarding the suitability of this
product for any particular purpose.
Please complete the following information and retain for your records.
DATE OF PURCHASE: ____________________________
MODEL NUMBER: SSU/ DSU/QSU/ESU/HSU-100/200/300
PRODUCT DESCRIPTION: Serial USB Adapter
SERIAL NUMBER: ____________________________
All products returned to Quatech for either warranty or non-warranty repair MUST be assigned a
Returned Material Authorization (RMA) number prior to shipment. This RMA number must be
clearly marked on the exterior of the product’s return packaging and in any correspondence to
ensure proper routing and prompt attention. To obtain an RMA number, contact Quatech Technical
Support Department at 1-800-553-1170 or (330) 655-9000. In order to prevent damage to returned
merchandise during shipment, please package electronic components in anti-static/shock proof
materials.
For warranty repair/returns, please have the following information available when contacting the
Technical Support department:
1. Model number and serial number of the product under warranty
2. Repair instructions and/or specific description of the problem
For non-warranty repairs or upgrades, contact the Technical Support department for current
repair charges and please have the following information available:
1. Purchase order number to cover the cost of the service
2. Model number and serial number of the product
3. Repair or upgrade instructions relative to the product
Page 50 Rev 2.02 (2/24/2004)