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6.0 Troubleshooting
If you experience a ‘no signal’ condition with the AVT-2050’s outputs, first make
certain that the signal being fed to its inputs is acceptable.
Disconnect the cables from the AVT-2050’s inputs and connect them directly to
an appropriate monitoring device. If you do not see or hear a signal the problem
may well be the signal source itself. Also check that the AC outlet you have used
to power the AVT-2050 is actually providing power as a wall switch often controls
an AC outlet.
The second most common problem is forcing the unit to believe that a signal is
one type of format when, in reality, it is another. For this reason, we recommend
that you allow the AVT-2050 to auto-detect the input signal to make certain the
unit can do a proper conversion.
Another problem with the AVT-2050 revolves around the cables. Inspect the
cables for loose connectors or cable damage such as crushed cables or cables
with cuts or nicks. Replace any cable exhibiting these problems.
You also must use the highest quality cables if you want to achieve the best
results. Poor quality cables will cause poor quality signals.
After trying the above suggestions should the problem still persist, contact your
dealer for additional suggestions before contacting AV Toolbox. Should the
dealer’s technical personnel be unable to assist you, contact AV Toolbox via our
parent company’s support website: http://tvone.crmdesk.com. Create a
technical support request on the site and our support team will respond within a
short period of time.
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