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Product Support Guide
D014 / D015
Ver.1.9 Page 36 of 38 1/16/2009
Subject to change without notice
SD Card Firmware File Structure
Contact Information
Name Contact
Technical Services Call Center (Hotline)
Ricoh: (800) 537-4264
Savin/Gestetner: (800) 291-6044
Lanier: (800) 333-3147
Application Help Desk (Software
Issues)
Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Savin Phone Card: 2 Call - 12992, 5 Call - 12993
Gestetner Phone Card: 2 Call - 12994, 5 Call - 12995
National Reclamation Center (800) 557-4264 http://www.nrc-usa.com
Technology Solutions Center Web Site http://www.tscweb.net
Configurator http://www.connectivity-cafe.com
Ricoh Web Site http://www.ricoh-usa.com/
Savin iLINC Web Site http://www.savin.com
Headquarter Web Sites Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Gestetner Corporation: http://www.gestetnerusa.com/
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets (800) 336-MSDS (6737)
Eastern Training Center (973) 808-7646 http://www.ricohuniversity.com
Western Training Center (714) 566-3692 http://www.ricohuniversity.com
Training Information
Instructor-Led Training (ILT) – The current instructor-led training program (B132/B200) will be updated to
include the D014/D015 information. This five-day course will be revised so that the D014/D015 models are
the lead products to be emphasized during the course. All significant differences between the two models
will also be covered during the course. The official name of the course will be D014/D015 Color MFP.
Documentation
Description EDP Code RFG E-Source Number
Service Manual
003379MIU 029235
Parts Catalog
003380MIU 030038
Point to Point
002281MIU 030035
CBT Self-Pace Update
003378MIU -
SD CARD Romdata
Folder
D014
Folder
Firmware
File