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Status Possible Causes, Descriptions, and Solutions
Paper jams occur frequently. • Number of paper set in the tray exceeds the limit. Confirm that
the top of the stack is not higher than the limit mark inside the
tray.
See p.67 "Loading Paper".
• There may be a gap between the front end paper guide and
the paper, or between the paper guide both side and the
paper in the paper tray. Make sure there are no gaps.
See p.67 "Loading Paper".
• Paper is either too thick or too thin.
See p.53 "Paper and Other Media".
• Paper is bent or wrinkled. Use paper that have no bents or
wrinkles.
See p.53 "Paper and Other Media".
• Paper has already been printed on.
See p.53 "Paper and Other Media".
• Paper is damp. Use paper that has been stored properly.
See p.53 "Paper and Other Media".
• The friction pad or paper feed roller may be dirty. Clean the
pertinent section as necessary.
See p.100 "Cleaning the Friction Pad and the Paper Feed
Roller".
• The paper setting may not be correct. For example, although
you are using thick paper, the setting for thick paper may not
be set.
Check the printer driver's paper settings.
See the printer driver Help.
Prints fall behind the machine
when they are output.
• Raise the appropriate stop fence (forward fence for A4, rear
fence for legal size prints).
See, p.15 "Exterior: Front View".
8. Troubleshooting
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