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Why doesn't the tip fit into my laptop?
If the tip does not appear to fit into your laptop you may have selected
the incorrect tip for your device. The tip should fit snugly inside the DC
input jack on the side or back of your laptop. If the tip will not fit into
the jack do not force the tip. Confirm you have selected the correct tip
for your laptop by referencing the included Tip Compatibility Guide or
visiting the Tip Wizard at www.rocketfishproducts.com. If you need
additional assistance please contact Rocketfish customer service at
(800) 620-2790.
Will using an incorrect tip damage my laptop?
The tips are designed to be used with specific laptops and so you
should only use the tip that is designated specifically for your laptop.
The correct tip can be identified by using the online Tip Wizard at
www.rocketfishproducts.com or by locating your specific laptop in the
included Tip Compatibility Guide.
The use of an incorrect tip may cause performance issues, including the
inability to charge the internal battery or power the laptop, or the
display of an error message on the laptop screen. It is also possible that
the use of an incorrect tip could damage your laptop. For these reasons,
it is necessary to use the tip designed specifically for your device.
My laptop is only 19 volts, but the AC power adapter label
says “DC OUTPUT: 15-20V.” Is this adapter safe to use with
my computer?
The 15-20V rating refers to the capability of the adapter. This means
that it can safely power laptops whose voltage is within this range.
I notice that the adapter is warm when I use it. Is this a
problem?
During standard operation the adapter body may feel warm, and this is
normal. The adapter should always be placed in a ventilated area in
order to prevent over-heating.