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TROUBLESHOTING
CrystalView Installation and Operations Manual
30
PS/2 Mouse cursor appears on the screen, but Mouse does not
work.
•
Press the “Hot Key” and then the Num Pad Up (á) arrow key to reset
the Mouse.
• Cable is loose, re-seat the Mouse cable and press the “Hot Key” and
then the Num Pad Up (á) arrow key.
• Keyboard and Mouse cables reversed.
•
Try a different model of Mouse.
• Power off and on the Remote Unit
System does not detect PS/2 Mouse or application cannot find
Mouse.
• Keyboard and Mouse cables reversed on the Local Unit.
• Cable is loose, re-seat Mouse cable on the CPU and the Local Unit.
• Ensure that the Keyboard cable to the Local Unit is connected to
provide adequate power to the Local Unit.
• Reboot PC.
Mouse movement is erratic.
•
Press the “Hot Key” and then the Num Pad Up (á) arrow key to reset
the Keyboard and Mouse.
• Issue a Null Mouse Command (up to 3 times), Press the “Hot Key” and
then the Num Pad Left arrow (ß) key.
• Reload the application and/or reboot the PC. If this problem persists
call Rose Electronics technical support.
Keyboard and Mouse have locked up.
• Reset the Keyboard and Mouse by pressing the “Hot Key” and then the
Num Pad Up (á) arrow key.
•
Reset PC and the Remote Unit.
• Check power to the Remote Unit.